If you experience any problems with any of our goods, please contact us using the form below or call us on 01926 339977.
Should any goods you receive from us prove to be faulty, we will arrange for a replacement or refund – whichever you prefer. Before returning faulty goods to us you must contact us, we will arrange to cover the cost of returning the faulty goods.
Should you decide to return any goods which are not faulty, we will arrange for a full refund of the cost of the goods (less a 15% re-stocking fee), providing the goods are unopened, and in a saleable condition. We will not cover the cost of returning the goods to us.
The only exception to this will be “special order” items. These are clearly indicated on our website, and will be advised as such if an order placed over the telephone. Where goods are ordered specifically from a supplier for an individual customer, the right to a refund on unwanted (but not faulty) goods will be at the discretion of the company. The right to a refund on faulty goods is not affected.
We do not take back unused goods goods purchased more than 3 months prior, unless the goods are faulty.
The Imaging Warehouse (Premier Ink Returns Dept.)
Unit 1A Black Hill Industrial Estate
Sand Barn Lane
Stratford-upon-Avon
Warwickshire
CV37 0FA
Please include your name, postcode and contact details on any returns sent to us.
Cancellation Policy
Details of our Cancellation Policy are available in our Terms & Conditions.
Use the form below to contact us regarding a return. Please be as specific as possible, as it will help us give you the best possible response. Alternatively please call us on 01926 339977.
